Clinic director and laser technician at Harleh Laser Clinic, Rowann Marsh, has worked in the industry for over 20 years.
“It’s not all nails and waxing, brows and tinting,” she tells Verve. “It’s an evolving industry with constant developments. My team ignite my passion – the way we laugh, the way we love and care for our clients, the joy we get to bring to people.”
Harleh has such a serene energy. What was your vision when creating this space?
My vision evolved from experiencing a variety of beautiful and clinical spaces from London to Australia. Some I loved, others not so much, but all gave me clarity on what I wanted to create. We’re not an ‘in-and-out’ clinic. We pride ourselves on sincerity and genuine care for our clients.
Skin longevity is a phrase we’re hearing more often. What does it mean to you?
It starts with a holistic approach – friendly, personalised consultations where we ask what matters most to you: sun damage, redness, lifestyle factors. Our aim is to enhance how you see yourself, not just how your skin looks. We also encourage healthy habits, supporting local businesses and recommending practices like breathwork or pilates.
What are the standout treatments at Harleh right now?
Our standout treatment is the Cutera Enlighten Pico. We customise it for each client, often combining it with pigment-reducing peels, LED light therapy and anti-ageing treatments. Unlike traditional lasers, Pico doesn’t heat the skin, so there’s no inflammation of melanocytes. It reduces pigmentation, tightens skin, and leaves a radiant glow – a clinic definite favourite!
You offer skin consultations redeemable on skincare or treatments. Why make that part of your clinic’s ethos, and what can first-time visitors expect?
Every client starts with a thorough consultation. The cost can be redeemed toward any recommended skincare or treatments, making it an investment in their skin journey. We listen, prioritise your concerns, and never pressure you to purchase more than you need.
Tell us a bit about your team – what makes them special?
We’re a team of six experienced therapists and three wonderful front desk staff – all passionate, knowledgeable, and driven. We range in age from our 20s to 50s, but the sincerity and care is constant. Five of us have been in the industry for over 20 years. We’re mothers, aunties, sisters – each bringing our own magic to the space.
Can you share a career moment or transformation that really moved you?
A campaign our former marketing manager ran stands out. We gifted a year’s worth of facials to someone in need. The entries we received were incredibly moving, and though it was hard to choose, we knew the person who received it truly deserved something special just for themselves.
What have been some of your biggest business lessons along the way?
There are always ups and downs. Trust your intuition, back yourself, stay positive, and be grateful. Don’t be afraid to ask for help – you can’t do it all alone.
Finally, your beauty philosophy in a sentence?
Love yourself – you are beautiful. Oh, and be kind to each other, especially when life throws lemons! We’re here to help you see your own beauty and love yourself like you deserve.
