Cheyne Chalmers, CEO St Andrew’s Village, joined New Zealand’s retirement and aged care sector in 2020, having previously worked in both public health and aged care both here and in Australia.
“I was inspired by its iconic reputation as a leader in care and retirement living,” she tells Verve. “Being offered the opportunity to lead such a respected village felt both humbling and a real privilege.”
St Andrew’s Village is a big part of the community – does its history add to the responsibility?
“Absolutely. I see my role very much as one of stewardship, knowing that my time here is just a small part of the village’s long story. St Andrew’s Village has been part of the community since the trust was formed in 1957. Right now, we’re in the midst of a significant site renewal, modernising our facilities and models of care. Building strong partnerships is also a priority, so we can have an even bigger impact across Auckland.”
How does being a charitable trust influence your work?
“Our charitable purpose is our ‘North Star’. Being a trust allows us to make decisions differently than other organisations might, while still running with strong commercial discipline. That balance means we can reinvest and create a wider positive impact.”
What role does technology play?
“I believe 2025 will be a year of significant change. The current AI revolution feels as transformative as the Industrial Revolution, and I’m focused on embracing the opportunities. In fact, I see embracing technological change as essential, not just for organisational survival, but for keeping our residents safe. We already use the Lumin system here at the village, which helps residents connect with each other and with family. Looking ahead, I’m excited by how technology can further support our team and residents, from safety systems to sophisticated AI-enabled education tools; even something as simple, but vital, as handwashing.”
There’s a big focus on sustainability too, how do you see this evolving?
“We’re currently building Homestar 8-rated homes, working closely with the Green Building Council. This Homestar rating means the buildings have a heavily insulated ‘thermal envelope’ so they will be warm and dry. Our trustees are strongly committed to these initiatives, and we’re making sure future carbon impact is factored into our strategic and master planning.”
What are you favourite aspects of the village?
“I love the whenua, the land, and its location on the estuary. The water and bush views, the tūī and other birdlife, all make it such a special place. This site has a real soul; it’s alive, shaped by its history and ongoing transformation. But above all, it’s the people, the team and the residents, who are the true heart of the village.”
Older Kiwis’ ideas about retirement living are changing – how is St Andrew’s responding?
“Many are looking for more choice, flexibility, and independence, while still knowing care is available. There’s a growing focus on lifestyle; people want vibrant communities, purpose, and connection, not just accommodation.
“We’re responding by modernising our facilities and care models to reflect these expectations. That includes creating welcoming, multi-use spaces, integrating more technology for safety and convenience, and designing our services so residents can live life on their terms. A great example is our wonderful onsite restaurant, The Terraces – a vibrant community hub, open to the wider public. We’ve also just opened 57 care suites; brand new, state-of-the-art facilities that provide exceptional care.
“It’s about ensuring the village feels like home, while offering the support and opportunities people need to thrive as they age.”
207 Riddell Road, Glendowie, 09 585 4020
standrewsvillage.co.nz
