For many, the thought of having a Colonoscopy or Gastroscopy can be a time of anxiety and uncertainty, which is why choosing a trusted provider is essential to ensure a safe and comfortable experience.
At Waitematā Endoscopy, genuine patient experience is the most meaningful feedback and powerful form of endorsement. We deeply value the trust patients and referrers place in us during these vulnerable moments, and authentic feedback reminds us of the responsibility we carry and how care is felt.
As expressed by a few of our recent patients who have shared the following:
“From the very minute I walked in I was so impressed with how friendly and helpful all the staff were. They went above and beyond and I loved the little touches like putting on a heater for me and lots of smiles and great instructions. Doctor John Perry was very good and informative and I felt I had a very professional procedure to the highest standard. All the nurses were so friendly and helpful and I had the best experience. Thank you for your hard work and I really appreciated it all.”
“I know it sounds very strange to say you had a positive experience having a colonoscopy but that is how the staff here make you feel. From the time I walked through the door everyone was so kind and caring. From the receptionist to the nurses, and the lovely Dr Pandey, everyone was very professional and everything was well organised. Lovely touch at the end when I was having my sandwich and coffee and they brought my friend who had come to pick me up through to sit with me. Sent me home with a full report and lots of helpful literature to provide more information. They managed to make something that is inherently very stressful into a very calm and positive day. Thank you.”
“What a great experience from the team – fully prepped for my colonoscopy (yikes!) I turned up early – a day early it turns out – I was met without judgement and with incredible kindness and they fitted me in without it feeling like they were. Six-star service when it was my responsibility for mixing up the days – so grateful.”
With a commitment to continuous quality improvement, we also regularly survey our patients’ experiences, and are delighted that in our most recent results, over 99% said they would recommend us to a family member or friend needing an endoscopy.
At Waitematā Endoscopy, we aim to make taking a proactive approach to your health easier. Our experienced team will help to put you at ease when it comes to your endoscopy. Take a virtual tour of the patient journey and our clinic for an insight of what to expect at waitemataendoscopy.co.nz/locations
Noho ora mai (stay well), Sarah McNamara, Quality Coordinator & Endoscopy Nurse, Waitemata Endoscopy
