“When agents are purely focussed on making a transaction, a clients’ needs can be compromised. At worst, ignored. A common situation is when vendors are advised to take the first offer that comes through the door. For the simple reason, it suits the agent to push through a quick sale,” says Carolyn.
“Even if the first offer is good, our experience tells us a better offer can often be found by completing the marketing campaign, tapping into our vast network and basically putting in the hard yards.”
And when you’re talking numbers for your average Remuera home, additional offers can mean a 6-figure increase that can help a vendor achieve their next goal.
“For us, it’s not about the first sale. It’s about getting to know the people. Understanding their motivations and expectations. And nurturing long-term relationships based on our commitment to do the right thing by them. It’s why they keep coming back.”
This customer-first ethos has always been a cornerstone of the well-established Barfoot and Thompson Remuera office. It is one reason they’ve built a loyal following over a long period of time.
As longstanding Remuera residents, Barfoot & Thompson also maintain strong ties to local community. The whole team is committed to giving back through sponsorship of local schools and events, and fundraising for Plunket and Starship.
With around 30 sales agents, a rental division and support staff on top, the office is always a hive of activity. But they’ll always find time to sit down and have a coffee with anyone that walks in the door.
“Contacting a real estate agent can seem daunting. Especially when you’re worried about being pressured. When they meet us, that hesitancy disappears when they discover how down-to-earth we are. And that we have their best interests at heart. That is non-negotiable.”
